Questions to Help you Establish a Need with Your Clients
Our goal is to help you understand the information you will need to identify if your clients have a global technology requirement.
(You can download a PDF of the questions using the button below).
For more information around any question drop down to the blocks below - click on +.
Matt shares a full overview of the Why and the What.
Download QuestionsWhat pain points are they experiencing?
What does good look like for the client?
Does your client have technology in locations outside of the UK?
What type of presence do they have outside of the UK?
What type of locations do they have?
What infrastructure is it?
How are they procuring those for those locations?
How do they support their IT product set in those locations currently?
How many partners does your end user have to manage for their global needs currently??
How do they support the users in those locations currently?
How many users do they have in each region?
Where are the decisions for each region made?
Does your client consolidate their global spend to negotiate best pricing with vendors or do this in silos in each country??
Do the prefer outright or consumption purchasing?
Do they have any global discounts or agreements?
Indirect Channel
Typical Pain Point Overview
Highlighted below are the main pain points that Softcat will typically face when trying to structure a deal with a customer. We have unpacked the journey that includes the pain point(*), consequence (*), solution (~) and win (#) for each pain point to download to understand how to identify the opportunity.
(*) - These are typically how your client will describe their pain point. Sometimes they do not know what is causing the problem so will talk about the consequence.
(~) This is typically the result that will resolve the problem from your client's perspective which will allow Softcat to get the deal.
(#) This is how Viadex can add additional value and differentiate the Softcat deal from your competitors.
The differential gained with the right language, timezone and skills covering all global locations.
The difference between scaling up on costs & people vs. a single partner with a standardised SLA.
The difference between multiple vendors, currencies & contracts vs. a single partner with global reach.
An operational framework that shares our Global IP with our Partners relating to global trade (country specific) to enable real time discussions.
An introduction to your Team @ Viadex
There is a dedicated email address that can be used for different purposes:
Active Deals & Questions & Answers
A dedicated email address has been set up to ensure that
- Everyone on the Deal Team is kept updated with all the correspondence
- All questions will connect our team quickly
(This email goes to the team below).
Email Softcat Team
Request for Content for Inclusion in a Softcat Presentation
If you require any slides to include in an Softcat presentation please feel free to reach out to our design team.
Please fill in ALL the information and allow for around 2 working days in your planning to get completed content returned
Dial in a Viadex Designer
